Holly Tree Farm Barns
Booking Conditions

Holly Tree Farm Barns - Terms and conditions

Please read these terms and conditions before booking your holiday cottage. If you have any questions about them please do not hesitate to contact us.

(“The Agent” or “we”/”us” means “the Owner and/or the Agent acting on behalf of the owner of the property (meaning the holiday cottage). Once the holiday confirmation is issued, this contract is between you (“the Occupier” or “you”), and the Owner.

1. The Occupier is the person named on the booking form, and he/she is responsible for the obligations and conditions of hire. The Occupier shall not pass the booking to another party and shall be in residence at the property during the whole of the letting period. The Occupier must notify the owner of any changes to the number of people or pets staying at the property in writing before the booking starts.

2. Booking – Provisional booking by email or phone as per our Booking Section. We will be happy to help you find the right property for your holiday but reserve the right to refuse any booking without explanation.

3. Payment – A booking deposit of 25% of the cost of the holiday must be paid within three days of making your provisional booking and can be paid by cheque or online bank transfer.

Your booking will be confirmed after the deposit is received and a Booking Confirmation email sent to you. We will contact you by email unless you advise that you would prefer to be contacted by post. You should read the confirmation details carefully and contact us immediately if anything is incorrect.

The balance of the rent is payable eight weeks before the start of your holiday. For bookings made less than eight weeks before the start of your holiday, the total is payable (full rental fee) at the time of booking.

If the balance of the rent is not paid by the due date, we shall be entitled to cancel the reservation and the Occupier will forfeit the deposit. Rental prices may increase or decrease over time but you will be charged the price quoted on the website at the time of booking, unless otherwise agreed by us in writing

4. Use of the property -

- The Occupier will usually have access to the property from 3pm on the arrival day. Keys are to be collected from the farmhouse. If you are due to arrive later other arrangements can be made.

- The Occupier must depart the property by 10am on the departure day unless a later time is agreed by us. Keys to be returned to the farmhouse.

- The Occupier must abide by the arrival and departure times provided by us.

- Stag or hen party groups and unaccompanied teenagers are not permitted at any of the properties.

- All properties are non-smoking.

The above conditions must be adhered to at all times.

The Owner reserves the right to terminate the Occupier’s stay if they or members of their party display unreasonable behaviour, cause nuisance to other parties or damage to the property.

The contract is personal to the Occupier. The property shall not be used for any commercial purposes. This booking is granted by the Owner to the Occupier for the Holiday Period and is not intended to create the relationship of Landlord and Tenant between the parties. The Occupier is granted the right to occupy the property for the holiday period specified but the Occupier has no right to remain in the accommodation after this time and shall not be entitled to any statutory security of tenure. In any of the circumstances in this clause no refunds will be made and you will have no further claim against the Owner or Agent.

5. What’s included: Electricity, heating, bed linen and towels for the number of people expected at the property but the Occupier should bring their own beach towels. Cot and high chair can be arranged by prior request on a first come first served basis.

6. Cleaning and damage – The Occupier must agree to take good care of the property and its contents and on departure leave it in a clean and tidy condition. Additional charges may apply to cover any losses, damage and additional cleaning charges that may arise if the property is left in an unsatisfactory condition however caused, but excluding reasonable wear and tear. The Occupier may not be charged for minor items but is responsible for all breakages and damages and the cost will be payable on demand. All damage, loss or breakage to the property or contents must be reported to the Agent or Owner as soon as possible. The Agent or Owner will repair the damage as soon as is practical.

7. Cancellations – Any cancellation must be made in writing. The Agent will seek to re-let the property for the period of the booking, and if successful the Occupier’s payment will be refunded minus a £50 administration fee. If however the property remains un-let, the full hire fee will be forfeited. We recommend that you take out an insurance cancellation policy. The Owner reserves the right to refuse any booking or to cancel any bookings already made subject to refunding any sums you have already paid, except where otherwise stated in clause 3. The Occupier will have no further claim against the Owner or the Agent.

8. Liability – Subject to clause 10, neither the Agent nor the Owner shall be liable to the Occupier or members of his party for any accident, loss, damage, injury, expenses, or inconvenience that may be incurred in connection with the rental howsoever suffered or incurred by the Occupier. We recommend that you insure for such loss.

9. Circumstances beyond the control of the Owner/Agent – Except where otherwise stated in these Conditions, neither the Owner nor the Agent shall be liable for any change or cancellation which is a result of unusual and unforeseeable circumstances beyond its control; for example fire, flood, exceptional weather conditions and epidemics.

10. Nothing in these Terms and Conditions purports to limit or exclude liability for personal injury or death as a result of the negligence of the Owner, its agents and sub-contractors (including the Agent). Your statutory rights are not affected.

11. Complaints – We hope your holiday runs smoothly but if you do have a complaint it is essential that you report it immediately so that we can do our best to resolve it. We cannot accept claims for compensation lodged after departure as it is no longer possible to investigate the problem and take remedial action. The owner /agent shall not be held liable for any sudden breakdown of appliances although any breakdowns will be fixed as soon as reasonably possible. Under no circumstances will the Agent or the Owner’s liability exceed the rental paid for the property.

12. Access to the property – The Occupier should permit the Agent and the Owner access to the property at reasonable times for inspection or to carry out maintenance and repairs.

13. Descriptions – Whilst every effort is made to ensure the accuracy of the property details on the website, all statements are made in good faith and are for guidance only. Photos and maps are for illustrative purposes only. The Agent and the Owner cannot be held responsible for changes or mistakes beyond their control.

14. The Law – Any disputes between you and the Owner will be governed by the exclusive law of the English courts.

More than anything have a lovely holiday!

Holly Tree Farm
Bell Green
Cratfield
Suffolk
IP19 0DN

Tel: 07900 833144